Craig Symons is a recognized thought leader and trusted advisor to technology and business executives. His experience includes more than 30 years as a practitioner, analyst, consultant, and executive in organizations ranging from start-ups to global enterprises. He has extensive experience in helping organizations plan and execute technology-enabled business transformations.
As founder and managing partner of Broad River Partners LLC, he worked with a global management consulting firm to provide a consistent stream of high-quality thought leadership on a range of key topics relating to digital disruption and technology-enabled business transformation. He was a key contributor to the Harvey Nash / KPMG CIO Survey, the world’s largest survey of technology executives.
As a Vice President and Principal Analyst in Forrester Research’s CIO practice, he published thought leadership research on IT governance, technology business management, and performance measurement, spoke at company and industry conferences, led workshops and advised government, non-profit, and global enterprise clients on how to improve key IT management processes. His IT balanced scorecard workshops have been attended by hundreds of IT executives around the world. He has also consulted to technology vendors on their go to market strategies and how to effectively communicate their value proposition to CIOs.
Craig joined the start-up team at research and advisory company Giga Information Group as Vice President and Research Executive where he helped launch the business by co-developing its research process and client deliverables, and recruited, hired, trained and managed the research organization until Giga was acquired by Forrester Research.
At Gartner Craig served in analyst, management, and executive roles. As an analyst he published research on the computer hardware industry and advised user, vendor, and institutional investor clients. As a manager he successfully led the startup of two vertical services serving academic and healthcare IT clients, inaugurated coverage of the economics of IT, led the startup of an executive briefing program for senior managers of F500 companies and personally developed and led briefings for clients including Citibank, Ford, Advanced Micro Devices, and Hewlett Packard. As Senior Vice President and CIO he reorganized the internal IT function, re-architected its infrastructure, and led the development of Gartner’s digital distribution strategy. As part of the executive team he participated in a leveraged buyout of Gartner and its subsequent highly successful IPO.
Craig has lectured at the Anderson School of Business at UCLA, and the Graduate School of Business at Rutgers University and has been a regular contributor to the Center for Information Management Studies (CIMS) program at Babson.